RESIDENT ENGINEERING
Goal of the Position (Responsibilities)
- The main contact person for the customer facility and the interface between the customer facility and the supplier.
- Dealing with quality issues and helping prevent problems from escalating
- Secures immediate response in case of any quality risk
- Assurance/organization of short-term countermeasures in case of quality problems (e.g.: planning of activities, taking urgent actions, initial analysis, rapid feedback to the company's facility where it works)
- Provides immediate response in case of any quality problem at the customer facility
- Error prevention and permanent support at customer site
- The main contact person for the customer facility and the interface between the customer facility and the supplier.
- Dealing with quality issues and helping prevent problems from escalating
- Secures immediate response in case of any quality risk
- Assurance/organization of short-term countermeasures in case of quality problems (e.g.: planning of activities, taking urgent actions, initial analysis, rapid feedback to the company's facility where it works)
- Provides immediate response in case of any quality problem at the customer facility
- Error prevention and permanent support at customer site
Main activities
- Regular customer communication with the relevant parts manager / quality manager at the customer (target: daily)
- Regular communication with the company he works for (Factory and Development)
- Regularly observing the relevant parts and informing the company facility where it works in case of any abnormality
- Analyzing customer complaints and providing feedback and suggestions on how to move forward
- To replace the requested systems in the warehouse/vehicle and have them done.
- Organizing firewall activities and managing sequence actions at the customer facility when necessary
- Organizing spare deliveries and return deliveries of the complained parts
- Handling requests on-site and ensuring rapid response
- Preventive quality actions at customer site to improve customer satisfaction and reactivity rating
- Regular reporting of quality status
- Organizing and supervising 3rd party activities at the customer facility when necessary (including training of people)
- Customer's technical support
- Regular customer communication with the relevant parts manager / quality manager at the customer (target: daily)
- Regular communication with the company he works for (Factory and Development)
- Regularly observing the relevant parts and informing the company facility where it works in case of any abnormality
- Analyzing customer complaints and providing feedback and suggestions on how to move forward
- To replace the requested systems in the warehouse/vehicle and have them done.
- Organizing firewall activities and managing sequence actions at the customer facility when necessary
- Organizing spare deliveries and return deliveries of the complained parts
- Handling requests on-site and ensuring rapid response
- Preventive quality actions at customer site to improve customer satisfaction and reactivity rating
- Regular reporting of quality status
- Organizing and supervising 3rd party activities at the customer facility when necessary (including training of people)
- Customer's technical support
Contact Us.
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engin.isik@enqconsulting.com
+90 545 278 35 00
ENQ CONSULTING
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